DefamationThe customer may not host material that is:threatening or obscene;offensive to any person or group. This includes, but is not limited to: prejudice, racism, intolerance, hatred, and harassment; expressions that are by nature libelous, defamatory, and offensive to or disrespectful of ethnic, racial, religious, or other groups;harmful to minors; likely to cause damage to reputation of third parties.
Q. What is the Support Guarantee? A. The guaranteed time within which you will receive a response after opening a new ticket. The average response time is 1 to 6 hours, the guaranteed time depends on the plan.
Accounts may be suspended or terminated due to the hosting of hard adult content (soft-erotic material is allowed), pirated materials or by breaking the ToS/AUP in general. If a user is found hosting this, Gray Web Host will notify the user advising that they have 48 hours to 2 weeks (depending on the type of violation) to remove the content or risk suspsension and/or (eventual) termination of their account at their loss, without refunds. Gray Web Host may suspend and/or cancel and/or terminate any account should this be deemed necesarry for the safety/reputation of ourselves, the client and/or other clients or to the visitors of your website. <snippity>Gray Web Host is designed primarily for private/personal users, within budget scope. Whilst we welcome and most certainly allow business websites, please be advised that no extra priority is given to support tickets created for businesses. All our clients are equal, whether they are utilizing the service for personal/private purposes or business purposes. Due to the budget nature of the services, you may experience that support tickets (and solutions) may (relatively) be more time consuming than at services tailored for businesses; therefore: using the service for business critical material is not advised and is at your own risk.<snippity the second>Acceptable Use PolicyService AgreementWhen you purchase one of our products and agree to the terms, you also agree to additional terms outlined in parent company CoreISP/DedicatedBox terms we link to above this line; and thus also apply to services from Gray Web Host. Please carefully read them!